Web Purchase Terms

These Web Purchase Terms apply when you buy a Trainr Plus subscription on trainr.club (a "Web Purchase"). They supplement our Terms of Service, which continue to apply in full. The seller is Helord Studios S.R.L. (CUI 48354541), Ploiești, Romania. Payments are processed by Stripe; Trainr does not store your card details.

1. What you buy

Trainr Plus is an auto-renewing digital subscription (monthly or yearly) that unlocks full measurements, body-fat tracking, unlimited AI meal analysis, and progress comparison in the Trainr app. The exact price, billing interval, and any discount are always shown on the Stripe checkout page before you pay. A Web Purchase is attached to the Trainr account you are signed in with at checkout — sign in to the app with the same account and Plus is active there. Web Purchases are independent of the Apple App Store and Google Play; if you already have an active store subscription, do not buy on the web as well (the checkout attempts to prevent this).

2. Renewal and cancellation

• Free trial. Web subscriptions start with a 7-day free trial; billing begins when it ends. Cancel during the trial and you pay nothing.
• Your subscription renews automatically at the end of each billing period until cancelled.
• Cancel anytime, effective at the end of the current paid period — you keep access until then and are not charged again. To cancel, use the link in any Stripe payment receipt email, or write to support@trainr.club from your account email; we confirm within 2 business days.
• Prices may change for future periods; we notify you in advance and you can cancel before the change applies.

3. Refunds and the EU right of withdrawal

• Digital service, immediate start. By completing checkout you expressly request that the service begins immediately, and you acknowledge that you thereby lose the 14-day EU/UK right of withdrawal for the started subscription period (art. 16(m), Directive 2011/83/EU and its Romanian transposition). This consent is collected at checkout.
• No refunds for started periods. Payments — including partial, unused, or forgotten-to-cancel periods — are non-refundable, except where a refund is required by mandatory law. Cancel instead: it always stops the next charge.
• Billing errors. Duplicate, mistaken, or unauthorized charges are refunded in full — contact support@trainr.club within 14 days of the charge.
• Our fault. If the paid service was materially unavailable due to a fault on our side, contact support and we will remedy it with a credit or refund at our discretion.
• Nothing in these terms limits non-waivable rights you hold under applicable consumer law.

4. Discount and partner codes

• Partner codes (for example, from a sports club) apply the stated percentage off for the stated period — by default 10% off your first 12 months of billing — after which the regular price applies.
• One promotional code per subscription; codes cannot be applied retroactively or combined.
• We may deactivate codes that are abused, leaked for commercial resale, or used in breach of these terms; subscriptions already started keep their discount.

5. Contact

Helord Studios S.R.L., Ploiești, Romania · support@trainr.club. Consumer disputes may also be addressed via ANPC (anpc.ro) and the EU ODR platform.